Concepedia

Venkata Yanamandram

VY

25

Publications

1.6K

Citations

19

H-Index

2004

Active since

Affiliations

University of Wollongong(Current)

North South University

Macquarie University

The University of Sydney

The University of Queensland

Venkata Yanamandram is an author at University of Wollongong specializing in business, customer satisfaction, and management.

Top concepts

BusinessCustomer SatisfactionMarketingManagementConsumer ResearchBusiness AnalyticsMarketing AnalyticsBusiness IntelligenceTourismService Quality

Publications per year

2004–2023

25

Publications

25

The contribution of vacations to quality of life

Sara Dolničar, Venkata Yanamandram, Katie Cliff · Annals of Tourism Research · 2011 · 380 citations

Quality Of Life, Culture, Leisure Study +2

Switching barriers in business‐to‐business services: a qualitative study

Venkata Yanamandram, Lesley White · International Journal of Service Industry Management · 2006 · 185 citations

Customer Experience, Customer Satisfaction, Brand Strategy +16

Why customers stay: reasons and consequences of inertia in financial services

Lesley White, Venkata Yanamandram · Managing Service Quality · 2004 · 120 citations

Customer Experience, Customer Satisfaction, Consumer Uncertainty +16

Quality of life and tourism: A conceptual framework and novel segmentation base

Sara Dolničar, Katie Lazarevski, Venkata Yanamandram · Journal of Business Research · 2011 · 119 citations

Quality Of Life, Customer Satisfaction, Tourism Management +9

A model of customer retention of dissatisfied business services customers

Lesley White, Venkata Yanamandram · Managing Service Quality · 2007 · 97 citations

Service Provider, Customer Satisfaction, Customer Experience +17

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