Concepedia

Lesley White

LW

44

Publications

2K

Citations

27

H-Index

1998

Active since

Affiliations

The University of Sydney(Current)

Charles Sturt University

University of Wollongong

Macquarie University

Swinburne University of Technology

Lesley White is an author at The University of Sydney specializing in management, marketing, and customer satisfaction.

Top concepts

ManagementMarketingCustomer SatisfactionBusinessConsumer ResearchMedicineConsumer BehaviorHealth Services ResearchPublic HealthFamily Medicine

Publications per year

1998–2017

44

Publications

44

Switching barriers in business‐to‐business services: a qualitative study

Venkata Yanamandram, Lesley White · International Journal of Service Industry Management · 2006 · 185 citations

Customer Experience, Customer Satisfaction, Brand Strategy +16

Customer orientations and usage of financial distribution channels

Jennifer Thornton, Lesley White · Journal of Services Marketing · 2001 · 177 citations

Customer Satisfaction, Consumer Research, Online Customer Behavior +18

Why customers stay: reasons and consequences of inertia in financial services

Lesley White, Venkata Yanamandram · Managing Service Quality · 2004 · 120 citations

Customer Experience, Customer Satisfaction, Consumer Uncertainty +16

Pirqual: a scale for measuring customer expectations and perceptions of quality in internet retailing

Julie Francis, Lesley White · 2002 · 107 citations

Total Quality Management, Customer Satisfaction, Customer Experience +11

A model of customer retention of dissatisfied business services customers

Lesley White, Venkata Yanamandram · Managing Service Quality · 2007 · 97 citations

Service Provider, Customer Satisfaction, Customer Experience +17

Rows per page

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