Jan Wieseke

Social Identity and the Service-Profit Chain

Christian Homburg, Jan Wieseke, Wayne D. Hoyer · Journal of Marketing · 2009 · 660 citations

Business, Marketing, Marketing Management +14

Identity and the Extra Mile: Relationships between Organizational Identification and Organizational Citizenship Behaviour

Rolf van Dick, Michael W. Grojean, Oliver Christ et al. · British Journal of Management · 2006 · 441 citations

Management, Organization Studies, Organizational Behavior +16

The Role of Leaders in Internal Marketing

Jan Wieseke, Michael Ahearne, Son K. Lam et al. · Journal of Marketing · 2009 · 379 citations

Management, Leadership, Marketing +15

On the Role of Empathy in Customer-Employee Interactions

Jan Wieseke, Anja Geigenmüller, Florian Kraus · Journal of Service Research · 2012 · 371 citations · Full text

Business, Marketing, Social Psychology +16

Implementing the Marketing Concept at the Employee–Customer Interface: The Role of Customer Need Knowledge

Christian Homburg, Jan Wieseke, Torsten Bornemann · Journal of Marketing · 2009 · 339 citations

Business, Marketing, Marketing Management +14