Concepedia

Florian Kraus

FK

Statistics

Publications

22

Citations

1.5K

H-Index

18

Active since

1995

Affiliations

University of Houston(Current)

University of Mannheim

Ruhr University Bochum

University of Georgia

BOKU University

Florian Kraus is an author at University of Houston specializing in business, management, and organizational behavior.

Top concepts

BusinessManagementOrganizational BehaviorMarketingOrganizational CommunicationSales ManagementBusiness StrategyStrategic ManagementCustomer SatisfactionUrban Climate

Publications per year

1995–2021

22

Publications

22

On the Role of Empathy in Customer-Employee Interactions

Jan Wieseke, Anja Geigenmüller, Florian Kraus · Journal of Service Research · 2012 · 352 citations · Full text

Customer Experience, Customer Satisfaction, Empathy +20

Performance impact of middle managers' adaptive strategy implementation: The role of social capital

Michael Ahearne, Son K. Lam, Florian Kraus · Strategic Management Journal · 2013 · 200 citations

Performance Management, Adaptive Strategy Implementation, Performance Studies +15

The Diffusion of Market Orientation Throughout the Organization: A Social Learning Theory Perspective

Son K. Lam, Florian Kraus, Michael Ahearne · Journal of Marketing · 2010 · 180 citations

Market Orientation, Organizational Communication, Management +12

The Diffusion of Market Orientation Throughout the Organization: A Social Learning Theory Perspective

Son K. Lam, Florian Kraus, Michael Ahearne · Journal of Marketing · 2010 · 116 citations

Market Orientation, Organizational Communication, Management +12

The Future of Sales Training: Challenges and Related Research Questions

Felicia G. Lassk, Thomas N. Ingram, Florian Kraus et al. · Journal of Personal Selling and Sales Management · 2012 · 91 citations

Training System, Cross-cultural Communication, Customer Satisfaction +11

Rows per page

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