Nicholas Roberts

Leveraging Information Technology Infrastructure to Facilitate a Firm's Customer Agility and Competitive Activity: An Empirical Investigation

Nicholas Roberts, Varun Grover · Journal of Management Information Systems · 2012 · 482 citations

Customer Satisfaction, Business Intelligence, Customer Agility +17

Investigating firm's customer agility and firm performance: The importance of aligning sense and respond capabilities

Nicholas Roberts, Varun Grover · Journal of Business Research · 2011 · 304 citations

Customer Experience, Customer Satisfaction, Organisational Structure Evaluation +13

Conceptualizing and testing formative constructs

Nicholas Roberts, Jason Bennett Thatcher · ACM SIGMIS Database the DATABASE for Advances in Information Systems · 2009 · 290 citations

Professional Reward Structure, Software Engineering, Education +26

Operationalizing Multidimensional Constructs in Structural Equation Modeling: Recommendations for IS Research

Ryan Wright, Damon E. Campbell, Jason Bennett Thatcher et al. · Communications of the Association for Information Systems · 2012 · 248 citations

Business Intelligence, Structural Problem, Organizational Behavior +18

Building and leveraging information in dynamic environments: The role of IT infrastructure flexibility as enabler of organizational responsiveness and competitive advantage

Ganesh D. Bhatt, Ali F. Emdad, Nicholas Roberts et al. · Information & Management · 2010 · 240 citations

Organizational Communication, Business Intelligence, Information Technology Management +15