Alexander Wieneke

How Big Data Analytics Enables Service Innovation: Materiality, Affordance, and the Individualization of Service

Christiane Lehrer, Alexander Wieneke, Jan vom Brocke et al. · Journal of Management Information Systems · 2018 · 383 citations · Full text

Engineering, Service Innovation, Data Science +15

Generating and exploiting customer insights from social media data

Alexander Wieneke, Christiane Lehrer · Electronic Markets · 2016 · 62 citations

Computational Social Science, Social Media, Social Media Data +10

Privacy-related decision-making in the context of wearable use

Alexander Wieneke, Christiane Lehrer, Raphael Zeder et al. · Alexandria (UniSG) (University of St.Gallen) · 2016 · 18 citations

Engineering, Digital Marketing, Privacy-related Decision-making +21

Features for Social CRM Technology – An Organizational Perspective

Torben Küpper, Reinhard Jung, Tobias Lehmkuhl et al. · Alexandria (UniSG) (University of St.Gallen) · 2014 · 16 citations

Customer Satisfaction, Social Crm, Social Media +17

Social CRM Performance Model : An Empirical Evaluation

Torben Küpper, Tobias Lehmkuhl, Nicolas Wittkuhn et al. · Alexandria (UniSG) (University of St.Gallen) · 2015 · 14 citations

Total Quality Management, Customer Satisfaction, Psm Performance +18