Concepedia

Torben Küpper

TK

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Publications

3

Citations

41

H-Index

3

Active since

2014

Affiliations

University of St.Gallen(Current)

Torben Küpper is an author at University of St.Gallen specializing in customer satisfaction, customer relationship management, and business.

Top concepts

Publications per year

2014–2015

3

Publications

3

Features for Social CRM Technology – An Organizational Perspective

Torben Küpper, Reinhard Jung, Tobias Lehmkuhl et al. · Alexandria (UniSG) (University of St.Gallen) · 2014 · 16 citations

, , +17

Social CRM Performance Model : An Empirical Evaluation

Torben Küpper, Tobias Lehmkuhl, Nicolas Wittkuhn et al. · Alexandria (UniSG) (University of St.Gallen) · 2015 · 14 citations

, , +18

Social CRM Performance Dimensions: A Resource-based View and Dynamic Capabilities Perspective

Nicolas Wittkuhn, Tobias Lehmkuhl, Torben Küpper et al. · Journal of the Association for Information Systems · 2015 · 11 citations · Full text

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