Concepedia

Customer Feedback Design

Customer Feedback Design is a methodological construct within Hospitality Service Design that systematically structures the collection, analysis, and integration of guest insights to inform service improvement and personalization strategies.

30

Publications

2.2K

Citations

75

Authors

39

Institutions

Publications per year

2017–2026

7

Parents

Publications

30

Services Marketing: People, Technology, Strategy

Managing Service Quality · 2004 · 693 citations

, , +17

Customer engagement behaviours in social media: capturing innovation opportunities

Jamie Carlson, Mohammad M. Rahman, Ranjit Voola et al. · Journal of Services Marketing · 2018 · 333 citations

, , +16

Ensuring positive feedback: Factors that influence customer satisfaction in the contemporary hospitality industry

Tijana Radojević, Nemanja Stanišić, Nenad Stanić · Tourism Management · 2015 · 191 citations

, , +16

Research Priorities in Sales Strategy and Performance

Thomas W. Leigh, Greg W. Marshall · Journal of Personal Selling and Sales Management · 2001 · 126 citations · Full text

, , +17

A feedback-based model for CSR assessment and materiality analysis

Armando Calabrese, Roberta Costa, Francesco Rosati · Accounting Forum · 2015 · 100 citations · Full text

, , +16

1–5 of 30

Authors

75

  1. NS
    Nenad Stanić

    Singidunum University, Serbia

    2 publications · 205 citations

    2

    h-index

  2. DA
    David A. Wilder

    Florida Institute of Technology, United States

    2 publications · 56 citations

    2

    h-index

  3. NS
    Nemanja Stanišić

    Singidunum University, Serbia

    2 publications · 205 citations

    2

    h-index

  4. TR
    Tijana Radojević

    Singidunum University, Serbia

    2 publications · 205 citations

    2

    h-index

  5. PT
    Peter T. Shepherd

    Centro de Investigación Biomédica en Red, Spain

    1 publications · 18 citations

    1

    h-index

1–5 of 75

Institutions

39

  1. Singidunum University

    Belgrade, Serbia

    2 h-index

    6 publications

    615 citations

  2. Florida Institute of Technology

    Melbourne, United States

    2 h-index

    10 publications

    300 citations

  3. Wichita State University

    Wichita, United States

    1 h-index

    1 publications

    26 citations

  4. University of Minho

    Braga, Portugal

    1 h-index

    2 publications

    70 citations

  5. Nantes Université

    Nantes, France

    1 h-index

    3 publications

    129 citations

  6. Nankai University

    Tianjin, China

    1 h-index

    1 publications

    40 citations

  7. University of Central Florida

    Orlando, United States

    1 h-index

    1 publications

    55 citations

  8. Otago Polytechnic

    Dunedin, New Zealand

    1 h-index

    2 publications

    36 citations

1–8 of 39

Venues

  1. Journal of Services Marketing

    2 publications · 374 citations

    2

    h-index

  2. SSRN Electronic Journal

    Repository · 2 publications · 24 citations

    2

    h-index

  3. 2

    h-index

  4. Managing Service Quality

    MSQ · 2 publications · 739 citations

    2

    h-index

  5. Applied Artificial Intelligence

    AAI · 1 publications · 52 citations

    1

    h-index

1–5