Consumer Complaint Analysis is a systematic method for identifying, categorizing, and evaluating consumer grievances to detect patterns of fraudulent behavior and support preventive interventions within consumer protection frameworks.
72
Publications
3.7K
Citations
158
Authors
83
Institutions
Publications per year
2017–2026
18
Parents
Publications
72
The hidden agenda of consumer complaining.
Ralph L. Day, Klaus Grabicke, Thomas Schaetzle et al. · Journal of Retailing · 1981 · 222 citations
Business, Communication, Marketing +12
Fraudulent Behavior by Consumers
Robert E. Wilkes · Journal of Marketing · 1978 · 160 citations
1–5 of 72
Authors
158
- JK
2
h-index
- MD
2
h-index
- RE
2
h-index
- LF
2
h-index
- DR
2
h-index
1–5 of 158
Institutions
83
Federal Trade Commission
Washington D.C., United States
3 h-index
3 publications
79 citations
University of Copenhagen
Copenhagen, Denmark
2 h-index
4 publications
382 citations
University of Guelph
Guelph, Canada
2 h-index
4 publications
268 citations
University of Alabama at Birmingham
Birmingham, United States
2 h-index
3 publications
145 citations
University of Minnesota
Minneapolis, United States
2 h-index
3 publications
141 citations
Indiana University
Bloomington, United States
1 h-index
1 publications
198 citations
Ohio University
Athens, United States
1 h-index
2 publications
44 citations
California State University, Sacramento
Sacramento, United States
1 h-index
1 publications
16 citations
1–8 of 83
Venues
- Journal of Consumer Affairs
JCA · 6 publications · 246 citations
6
h-index
- The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
3 publications · 64 citations
3
h-index
- Journal of Services Marketing
3 publications · 517 citations
3
h-index
- The International Review of Retail Distribution and Consumer Research
2 publications · 52 citations
2
h-index
- Journal of Marketing
JM · 2 publications · 265 citations
2
h-index
1–5