L. Jean Harrison‐Walker

Author

University of Houston - Clear Lake

Also Known As

L. Jean Harrison-Walker, L. Jean Harrison‐Walker, L.Jean Harrison-Walker

Publications

Citations

H-Index

Concepts

All Affiliations

University of Houston - Clear Lake Florida State University

About

L. Jean Harrison‐Walker is an author at University of Houston - Clear Lake specializing in management, marketing, and business.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	13	15	2.7K
2	Business	12	12	2.2K
3	Arts	2	2	384
4	Education	2	2	48
5	Social Sciences	2	2	136

L. Jean Harrison‐Walker

Publications

2.9K

Citations

H-Index

Page 1

	Year	Citations
The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents L. Jean Harrison‐Walker Journal of Service Research Customer SatisfactionRelationship MarketingAdvertisingHigh Sacrifice CommitmentService Quality	2001	1.6K
E‐complaining: a content analysis of an Internet complaint forum L. Jean Harrison‐Walker Journal of Services Marketing Customer SatisfactionInternet ScienceDigital MarketingCommunicationOnline Customer Behavior	2001	314
The critical role of customer forgiveness in successful service recovery L. Jean Harrison‐Walker Journal of Business Research Customer SatisfactionService QualityService RecoveryService ResearchRecovery Support	2018	186
The effect of consumer emotions on outcome behaviors following service failure L. Jean Harrison‐Walker Journal of Services Marketing Customer SatisfactionBehavioral Decision MakingConsumer ResearchBehavioral OutcomesConsumer Engagement	2019	123
The measurement of a market orientation and its impact on business performance L. Jean Harrison‐Walker Journal of Quality Management Customer SatisfactionMarket OrientationBusiness PerformanceMarket AnalysisManagement	2001	100
The role of cause and affect in service failure L. Jean Harrison‐Walker Journal of Services Marketing Customer SatisfactionCrisis ManagementConsumer ResearchBehavioral OutcomesPsychology	2012	93
The relative effects of national stereotype and advertisinginformation on the selection of a service provider: an empirical study L. Jean Harrison‐Walker Journal of Services Marketing	1995	80
The role of the Internet in physician–patient relationships: The issue of trust Şakir Erdem, L. Jean Harrison‐Walker Business Horizons Family MedicineInterpersonal CommunicationHealth CommunicationTrust PrivacyDigital Health	2006	70
If You Build It, Will They Come? Barriers to International e-Marketing L. Jean Harrison‐Walker The Journal of Marketing Theory and Practice Customer SatisfactionDigital MarketingInternational MarketingE-servicesInternational E-marketing	2002	66
Customer Relationship Building on the Internet in B2B Marketing: A Proposed Typology L. Jean Harrison‐Walker, Sue E. Neeley The Journal of Marketing Theory and Practice Customer SatisfactionBusiness-to-business ResearchBusiness IntelligenceDigital MarketingManagement	2004	62

Page 1