Concepedia

L. Jean Harrison‐Walker

LJ

21

Publications

2.9K

Citations

17

H-Index

1995

Active since

Affiliations

University of Houston - Clear Lake(Current)

Florida State University

L. Jean Harrison‐Walker is an author at University of Houston - Clear Lake specializing in management, marketing, and business.

Top concepts

ManagementMarketingBusinessCustomer SatisfactionInteractive MarketingCommunicationConsumer BehaviorConsumer ResearchService QualityDigital Marketing

Publications per year

1995–2024

21

Publications

21

The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents

L. Jean Harrison‐Walker · Journal of Service Research · 2001 · 1.6K citations

Customer Satisfaction, Relationship Marketing, Advertising +15

E‐complaining: a content analysis of an Internet complaint forum

L. Jean Harrison‐Walker · Journal of Services Marketing · 2001 · 314 citations

Customer Satisfaction, Internet Science, Digital Marketing +18

The critical role of customer forgiveness in successful service recovery

L. Jean Harrison‐Walker · Journal of Business Research · 2018 · 186 citations

Customer Satisfaction, Service Quality, Service Recovery +9

The effect of consumer emotions on outcome behaviors following service failure

L. Jean Harrison‐Walker · Journal of Services Marketing · 2019 · 123 citations

Customer Satisfaction, Behavioral Decision Making, Consumer Research +22

The measurement of a market orientation and its impact on business performance

L. Jean Harrison‐Walker · Journal of Quality Management · 2001 · 100 citations

Customer Satisfaction, Market Orientation, Business Performance +6

Rows per page

1–5 of 21