Journal of Quality Management

Top management leadership, employee empowerment, job satisfaction, and customer satisfaction in TQM organizations: an empirical study

Isaiah O. Ugboro, Kofi Obeng · 2000 · 473 citations

Management, Leadership, Organizational Behavior +15

Total quality management and sustainable competitive advantage

Richard Reed, David J. Lemak, Neal P. Mero · 2000 · 445 citations

Management, Quality Management, Strategic Management +12

Creating an empowering culture: examining the relationship between organizational culture and perceptions of empowerment

Tracey Honeycutt Sigler, Christine M. Pearson · 2000 · 420 citations

Management, Organization Studies, Organizational Behavior +11

The impact of internal marketing activities on external marketing outcomes

Harvir S. Bansal, Morris Mendelson, Basu Sharma · 2001 · 238 citations

Business, Marketing, Marketing Management +7

The impact of quality practices on customer satisfaction and business results: product versus service organizations

Lars Nilsson, Michael D. Johnson, Anders Gustafsson · 2001 · 195 citations

Management, Marketing, Quality Management +15