Concepedia

Complaint Moderation

Complaint Moderation is a systematic framework within the domain of customer feedback management that regulates, evaluates, and guides the processing of formal complaints to ensure consistency, fairness, and adherence to organizational or procedural standards.

6

Publications

1.3K

Citations

16

Authors

6

Institutions

Publications per year

2017–2026

2

Parents

Publications

6

When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance

Yany Grégoire, Thomas M. Tripp, Renaud Legoux · Journal of Marketing · 2009 · 944 citations

, , +16

Exploring the Effects of Consumers′ Dissatisfaction Levelon Complaint Behaviours

Jagdip Singh, Shefali Pandya · European Journal of Marketing · 1991 · 165 citations

, , +17

Causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant

Beatriz Moliner Velázquez, María Fuentes Blasco, Irene Gil Saura et al. · Journal of Services Marketing · 2010 · 83 citations

, , +17

Better When It Was Smaller? Community Content and Behavior After Massive Growth

Zhiyuan Lin, Niloufar Salehi, Bowen Yao et al. · Proceedings of the International AAAI Conference on Web and Social Media · 2017 · 39 citations · Full text

, , +17

Consumer Dissatisfaction and Complaining Behavior As Feedback: a Comparative Analysis of Public and Private Delivery Systems

Kjell Gr°nhaug, Johan Arndt · ACR North American Advances · 1980 · 22 citations

, , +16

1–5 of 6

Authors

16

  1. ZL
    Zhiyuan Lin

    Georgia Institute of Technology, United States

    1 publications · 39 citations

    1

    h-index

  2. BM
    Beatriz Moliner Velázquez

    Universitat de València, Spain

    1 publications · 83 citations

    1

    h-index

  3. JS
    Jagdip Singh

    Case Western Reserve University, United States

    1 publications · 165 citations

    1

    h-index

  4. NS
    Niloufar Salehi

    University of California, Berkeley, United States

    1 publications · 39 citations

    1

    h-index

  5. TM
    Thomas M. Tripp

    Washington State University, United States

    1 publications · 944 citations

    1

    h-index

1–5 of 16

Institutions

6

  1. Washington State University

    Pullman, United States

    1 h-index

    1 publications

    944 citations

  2. HEC Montréal

    Montreal, Canada

    1 h-index

    1 publications

    944 citations

  3. Universidad Pablo de Olavide

    Seville, Spain

    1 h-index

    1 publications

    83 citations

  4. Stanford University

    Stanford, United States

    1 h-index

    5 publications

    195 citations

  5. Universitat de València

    Valencia, Spain

    1 h-index

    3 publications

    249 citations

  6. State University of Management

    Moscow, Russia

    1 h-index

    1 publications

    944 citations

  7. Anhui University of Finance and Economics

    Bengbu, China

    1 publications

    10 citations

  8. Washington State University Vancouver

    Vancouver, United States

    1 publications

    10 citations

1–8 of 6

Venues

  1. ACR North American Advances

    1 publications · 22 citations

    1

    h-index

  2. Journal of Services Marketing

    1 publications · 83 citations

    1

    h-index

  3. 1

    h-index

  4. Journal of Marketing

    JM · 1 publications · 944 citations

    1

    h-index

  5. European Journal of Marketing

    EJM · 1 publications · 165 citations

    1

    h-index

1–5