Author
Peter Naudé
Also Known As
Naudé, Peter, P Naude, P. Naude, Peter Naude, Peter Naude´, Peter Naudé
88
Publications
1.4K
Citations
21
H-Index
86
Concepts
All Affiliations
| # | Concept | H-Index | Publications | Citations |
|---|---|---|---|---|
1 | Business | 14 | 17 | 823 |
2 | Management | 14 | 17 | 779 |
3 | Engineering | 2 | 2 | 44 |
4 | Social Sciences | 2 | 2 | 32 |
5 | Education | 1 | 1 | 11 |
Peter Naudé
×
31
Publications
1.3K
Citations
21
H-Index
| Year | Citations | |
|---|---|---|
2007 | 158 | |
2003 | 132 | |
2011 | 88 | |
2012 | 75 | |
2010 | 64 | |
2004 | 56 | |
2020 | 56 | |
2011 | 53 | |
2022 | 52 | |
Complaint management expectations: An online laddering analysis of small versus large firms Stephan C. Henneberg, Thorsten Gruber, Alexander Reppel, Industrial Marketing Management Total Quality ManagementCustomer SatisfactionOrganizational IssueComplaint Management ExpectationsOnline Customer Behavior | 2009 | 50 |
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