Bahar Ashnai - Concepedia

Author

Bahar Ashnai

University of Manchester

Also Known As

Bahar Ashnai

Publications

414

Citations

H-Index

Concepts

All Affiliations

University of Manchester William Paterson University London School of Business and Management St Petersburg University The University of Sydney

About

Bahar Ashnai is an author at University of Manchester specializing in management, business, and marketing.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	6	6	340
2	Management	6	6	296
3	Education	2	2	65
4	Business Analytics	2	2	61
5	Economics	1	1	64

Bahar Ashnai

Publications

371

Citations

H-Index

Page 1

	Year	Citations
Inter-personal and inter-organizational trust in business relationships: An attitude–behavior–outcome model Bahar Ashnai, Stephan C. Henneberg, Peter Naudé, Industrial Marketing Management Interorganizational RelationshipManagementBusinessTrustSocial Influence	2015	127
Understanding the role of marketing–purchasing collaboration in industrial markets: The case of Russia Maria Smirnova, Stephan C. Henneberg, Bahar Ashnai, Industrial Marketing Management EconomicsBusinessInter-firm CoordinationBusiness StrategyPurchasing	2010	64
Complaint management expectations: An online laddering analysis of small versus large firms Stephan C. Henneberg, Thorsten Gruber, Alexander Reppel, Industrial Marketing Management Total Quality ManagementCustomer SatisfactionOrganizational IssueComplaint Management ExpectationsOnline Customer Behavior	2009	50
Assessing relationship quality in four business‐to‐business markets Bahar Ashnai, Maria Smirnova, Sergei P. Kouchtch, Marketing Intelligence & Planning Relationship MarketingInternational ManagementOrganizational SystemsBusiness-to-business ResearchManagement Development	2009	45
Complaint resolution management expectations in an asymmetric business‐to‐business context Thorsten Gruber, Stephan C. Henneberg, Bahar Ashnai, Journal of Business and Industrial Marketing Total Quality ManagementCustomer SatisfactionBusiness-to-business ResearchEffective Complaint ManagementQuality Management Systems	2010	43
Sales Role-Plays and Mock Interviews Sudha Mani, Prabakar Kothandaraman, Rajiv Kashyap, Journal of Marketing Education Customer ExperienceCustomer SatisfactionSales CompetitionsSales CompetitionEducational Psychology	2015	20
A Cross-Cultural Comparison of Business Complaint Management Expectations Stephan C. Henneberg, Thorsten Gruber, Alexander Reppel, The Journal of Marketing Theory and Practice	2015	11
Dyadic Operationalization in Business Relationships: The Empirical Example of Marketing-Purchasing Collaboration Bahar Ashnai, Maria Smirnova, Stephan C. Henneberg, Journal of Business-to-Business Marketing Relationship MarketingCustomer SatisfactionBusiness-to-business ResearchOrganizational CommunicationDyadic Operationalization	2019	11

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