Concepedia

Marcel van Birgelen

MV

21

Publications

2.3K

Citations

18

H-Index

1997

Active since

Affiliations

Maastricht University(Current)

Radboud University Nijmegen

Open University of the Netherlands

Maastricht School of Management

University of Liège

Marcel van Birgelen is an author at Maastricht University specializing in management, marketing, and business.

Top concepts

ManagementMarketingBusinessConsumer ResearchCustomer SatisfactionConsumer BehaviorService QualityInteractive MarketingCustomer ServiceOrganizational Behavior

Publications per year

1997–2017

21

Publications

21

Marketing service relationships: the role of commitment

Martin Wetzels, Ko de Ruyter, Marcel van Birgelen · Journal of Business and Industrial Marketing · 1998 · 456 citations

Service Provider, Customer Satisfaction, Marketing Service Relationships +17

Packaging and Proenvironmental Consumption Behavior

Marcel van Birgelen, Janjaap Semeijn, Manuela Keicher · Environment and Behavior · 2008 · 265 citations

Customer Satisfaction, Sustainable Consumption, Food Packaging +15

Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions

Marcel van Birgelen, Ad de Jong, Ko de Ruyter · Journal of Retailing · 2006 · 206 citations

Customer Satisfaction, Multi-channel Service Retailing, Service Quality +12

Consumer ethnocentrism in international services marketing

Ko de Ruyter, Marcel van Birgelen, Martin Wetzels · International Business Review · 1998 · 201 citations

Marketing, International Services Marketing, Culture +7

Effects of perceived employee emotional competence on customer satisfaction and loyalty

Cécile Delcourt, Dwayne D. Gremler, Allard C.R. van Riel et al. · Journal of service management · 2013 · 166 citations · Full text

Customer Experience, Customer Satisfaction, Influence Customer Satisfaction +20

Rows per page

1–5 of 21