Ad de Jong

Identification of Formaldehyde-induced Modifications in Proteins

Bernard Metz, Gideon Kersten, Peter Hoogerhout et al. · Journal of Biological Chemistry · 2004 · 602 citations · Full text

Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?

Jeroen Schepers, Tomas Falk, Ko de Ruyter et al. · Journal of Marketing · 2012 · 332 citations

Customer Satisfaction, Human Resource Management, Organizational Behavior +16

Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams

Ad de Jong, Ko de Ruyter, Jos Lemmink · Journal of Marketing · 2004 · 210 citations · Full text

Customer Satisfaction, Organizational Characteristic, Project Management +19

Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions

Marcel van Birgelen, Ad de Jong, Ko de Ruyter · Journal of Retailing · 2006 · 206 citations

Customer Satisfaction, Multi-channel Service Retailing, Service Quality +12

Adaptive versus Proactive Behavior in Service Recovery: The Role of Self‐Managing Teams

Ad de Jong, Ko de Ruyter · Decision Sciences · 2004 · 203 citations · Full text

Performance Management, Customer Satisfaction, Service Teams +14