Concepedia
Statistics
Publications
21
Citations
2.9K
H-Index
18
Active since
2006
Affiliations
Aalto University(Current)
EBS University of Business and Law
University of Mannheim
Eindhoven University of Technology
University of Göttingen
Tomas Falk is an author at Aalto University specializing in business, marketing, and marketing management.
Publications per year
2006–2023
eTransQual: A transaction process-based approach for capturing service quality in online shopping
Maik Hammerschmidt, Tomas Falk · Figshare · 2019 · 784 citations · Full text
Business, Marketing, Marketing Management +17
Determinants and Outcomes of Customers' Use of Self-Service Technology in a Retail Setting
Bert Weijters, Devarajan Rangarajan, Tomas Falk et al. · Journal of Service Research · 2007 · 404 citations
Business, Marketing, Retail Management +17
Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?
Jeroen Schepers, Tomas Falk, Ko de Ruyter et al. · Journal of Marketing · 2012 · 336 citations
Management, Marketing, Marketing Management +12
The dark side of customer co-creation: exploring the consequences of failed co-created services
Sven Heidenreich, Kristina Wittkowski, Matthias Handrich et al. · Journal of the Academy of Marketing Science · 2014 · 312 citations
Business, Marketing, Marketing Management +11
Linking pop-up brand stores to brand experience and word of mouth: The case of luxury retail
Jan F. Klein, Tomas Falk, Franz-Rudolf Esch et al. · Journal of Business Research · 2016 · 212 citations
Business, Marketing, Marketing Management +16
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