Jeroen Schepers - Concepedia

Author

Jeroen Schepers

Eindhoven University of Technology ORCID

Also Known As

Jeroen J. J. L. Schepers, Jeroen J. L. Schepers, Jeroen J.L. Schepers, Jeroen Schepers, Schepers, J.J.L., Schepers, JJL, Schepers, JJL (Jeroen)

Publications

5.9K

Citations

H-Index

117

Concepts

All Affiliations

Eindhoven University of Technology Universidad de Zaragoza Maastricht University Tilburg University University of Mannheim

About

Jeroen Schepers is an author at Eindhoven University of Technology specializing in management, business, and marketing.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	20	22	3.9K
2	Business	15	17	3K
3	Education	4	4	1.1K
4	Engineering	4	4	1.1K
5	Arts	1	1	196

Jeroen Schepers

Publications

5.8K

Citations

H-Index

Page 1

	Year	Citations
A meta-analysis of the technology acceptance model: Investigating subjective norm and moderation effects Jeroen Schepers, Martin Wetzels Information & Management Customer SatisfactionUser PerceptionModeration EffectsBehavioral Decision MakingTechnology Acceptance Model	2006	1.6K
The acceptance and use of a virtual learning environment in China Erik M. van Raaij, Jeroen Schepers Computers & Education Learning Management SystemE-learningVirtual EnvironmentsEngineeringVirtual Learning Environments	2006	931
Service robot implementation: a theoretical framework and research agenda Daniel Belanche, Luis V. Casaló, Carlos Flavián, Service Industries Journal	2019	614
Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior? Jeroen Schepers, Tomas Falk, Ko de Ruyter, Journal of Marketing Customer SatisfactionHuman Resource ManagementOrganizational BehaviorAgency Control CompeteManagement	2012	332
Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model Daniel Belanche, Luis V. Casaló, Jeroen Schepers, Psychology and Marketing Customer SatisfactionBehavioral Decision MakingSocial PsychologySocially Assistive RobotConsumer Research	2021	316
Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success Daniel Belanche, Luis V. Casaló, Carlos Flavián, Journal of service management Customer SatisfactionBehavioral Decision MakingConsumer ResearchArtificial Intelligence TechnologyOrganizational Behavior	2020	281
Trust transfer in the continued usage of public e-services Daniel Belanche, Luis V. Casaló, Carlos Flavián, Information & Management Trust MetricTrust TransferTrust PrivacyManagementTrust	2014	196
Leadership styles in technology acceptance: do followers practice what leaders preach? Jeroen Schepers, Martin Wetzels, Ko de Ruyter Managing Service Quality	2005	189
The service quality-satisfaction link revisited: exploring asymmetries and dynamics Tomas Falk, Maik Hammerschmidt, Jeroen Schepers Journal of the Academy of Marketing Science Total Quality ManagementCustomer SatisfactionService Quality-satisfaction LinkService QualityService Research	2009	165
Multichannel customer segmentation: Does the after-sales channel matter? A replication and extension Arne De Keyser, Jeroen Schepers, Umut Konuş International Journal of Research in Marketing Customer SatisfactionMultichannel Customer SegmentationData ScienceCustomer ProfilingInteractive Marketing	2015	147

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