Concepedia
Statistics
Publications
37
Citations
2.9K
H-Index
24
Active since
2002
Affiliations
University of Göttingen(Current)
University of Mannheim
Alfaisal University
Technische Hochschule Mannheim
Massey University
Maik Hammerschmidt is an author at University of Göttingen specializing in business, marketing, and marketing management.
Publications per year
2002–2025
36
eTransQual: A transaction process-based approach for capturing service quality in online shopping
Maik Hammerschmidt, Tomas Falk · Figshare · 2019 · 784 citations · Full text
Business, Marketing, Marketing Management +17
Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?
Jeroen Schepers, Tomas Falk, Ko de Ruyter et al. · Journal of Marketing · 2012 · 336 citations
Management, Marketing, Marketing Management +12
Gratitude versus Entitlement: A Dual Process Model of the Profitability Implications of Customer Prioritization
Hauke Wetzel, Maik Hammerschmidt, Alex R. Zablah · Journal of Marketing · 2013 · 205 citations
Management, Marketing, Marketing Management +14
Trust me, I'm a bot – repercussions of chatbot disclosure in different service frontline settings
Nika Mozafari, Welf H. Weiger, Maik Hammerschmidt · Journal of service management · 2021 · 203 citations · Full text
Business, Marketing, Marketing Management +8
The service quality-satisfaction link revisited: exploring asymmetries and dynamics
Tomas Falk, Maik Hammerschmidt, Jeroen Schepers · Journal of the Academy of Marketing Science · 2009 · 167 citations · Full text
Business, Marketing, Marketing Management +14
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