Concepedia

Nika Mozafari

NM

Statistics

Publications

5

Citations

247

H-Index

5

Active since

2020

Affiliations

University of Göttingen(Current)

Alfaisal University

Nika Mozafari is an author at University of Göttingen specializing in customer satisfaction, trust, and interactive marketing.

ORCID

Top concepts

Publications per year

2020–2022

5

Publications

5

Trust me, I'm a bot – repercussions of chatbot disclosure in different service frontline settings

Nika Mozafari, Welf H. Weiger, Maik Hammerschmidt · Journal of service management · 2021 · 189 citations · Full text

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Resolving the Chatbot Disclosure Dilemma: Leveraging Selective Self-Presentation to Mitigate the Negative Effect of Chatbot Disclosure

Nika Mozafari, Welf H. Weiger, Maik Hammerschmidt · Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences · 2021 · 21 citations · Full text

The Chatbot Disclosure Dilemma: Desirable and Undesirable Effects of Disclosing the Non-Human Identity of Chatbots

Nika Mozafari, Welf H. Weiger, Maik Hammerschmidt · Journal of the Association for Information Systems · 2020 · 14 citations

That’s so Embarrassing! When not to Design for Social Presence in Human–Chatbot Interactions

Nika Mozafari, Welf H. Weiger, Maik Hammerschmidt · Journal of the Association for Information Systems · 2021 · 12 citations

Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots

Nika Mozafari, Melanie Schwede, Maik Hammerschmidt et al. · Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences · 2022 · 11 citations · Full text

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