Concepedia

Jos Lemmink

JL

44

Publications

5.2K

Citations

31

H-Index

1989

Active since

Affiliations

Maastricht University(Current)

Maastricht School of Management

Roskilde University

Transnational University Limburg

Jos Lemmink is an author at Maastricht University specializing in marketing, business, and management.

Top concepts

ManagementBusinessMarketingCustomer SatisfactionConsumer ResearchService QualityOrganizational BehaviorBusiness StrategyConsumer BehaviorBrand Management

Publications per year

1989–2023

44

Publications

44

The effect of service employees’ technology readiness on technology acceptance

R.M. Walczuch, Jos Lemmink, Sandra Streukens · Information & Management · 2007 · 670 citations

Innovation Adoption, Technology Acceptance Model, Technology Management +9

Antecedents of Commitment and Trust in Customer–Supplier Relationships in High Technology Markets

Ko de Ruyter, Luci Moorman, Jos Lemmink · Industrial Marketing Management · 2001 · 525 citations · Full text

Relationship Marketing, Customer Satisfaction, Supplier Relationship +11

“Futurizing” smart service: implications for service researchers and managers

Nancy Wuenderlich, Kristina Heinonen, Amy L. Ostrom et al. · Journal of Services Marketing · 2015 · 341 citations · Full text

Smart Service Provision, Service Innovation, Digital Marketing +20

The dynamics of the service delivery process: A value-based approach

Ko de Ruyter, Martin Wetzels, Jos Lemmink et al. · International Journal of Research in Marketing · 1997 · 272 citations

Customer Satisfaction, Service Research, Service Study +11

Succeeding through service innovation : a service perspective for education, research, business and government

Kevin Bishop, Greg Bolan, David E. Bowen et al. · 2008 · 268 citations

Service Logic, Service Innovation, Service Study +8

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