Geoffrey R. Durden

Service Encounter Conceptualisation: Employees' Service Behaviours and Customers' Service Quality Perceptions

Andrew M. Farrell, Anne L. Souchon, Geoffrey R. Durden · Journal of Marketing Management · 2001 · 115 citations

Socio-emotional and operational demands on service employees

Ian Lings, Geoffrey R. Durden, Nick Lee et al. · Journal of Business Research · 2014 · 47 citations · Full text

Work Attitude, Employee Attitude, Organizational Communication +8

Export Information Use: A Five-Country Investigation of Key Determinants

Anne L. Souchon, Adamantios Diamantopoulos, Hartmut H. Holzmüller et al. · Journal of International Marketing · 2003 · 38 citations

Business Intelligence, International Marketing, Trade +18

Towards an understanding of cross‐national similarities and differences in export information utilization

Adamantios Diamantopoulos, Anne L. Souchon, Geoffrey R. Durden et al. · International Marketing Review · 2003 · 35 citations

International Economics, Cross-border Management, International Marketing +20

Commonalities in the Reasons for Switching Advertising Agencies: Corroboratory Evidence from New Zealand

Geoffrey R. Durden, T. Orsman, Paul Michell · International Journal of Advertising · 1997 · 30 citations

Customer Satisfaction, International Advertising, Advertising +13