Andrew M. Farrell

Insufficient discriminant validity: A comment on Bove, Pervan, Beatty, and Shiu (2009)

Andrew M. Farrell · Journal of Business Research · 2009 · 890 citations

Bias, African American Studies, Epistemology +3

Enjoyment of the Shopping Experience: Impact on Customers' Repatronage Intentions and Gender Influence

Cathy Hart, Andrew M. Farrell, Grazyna Stachow et al. · Service Industries Journal · 2007 · 156 citations

Service Encounter Conceptualisation: Employees' Service Behaviours and Customers' Service Quality Perceptions

Andrew M. Farrell, Anne L. Souchon, Geoffrey R. Durden · Journal of Marketing Management · 2001 · 115 citations

Outcomes of service encounter quality in a business-to-business context

Chanaka Jayawardhena, Anne L. Souchon, Andrew M. Farrell et al. · Industrial Marketing Management · 2007 · 96 citations

Customer Satisfaction, Service Quality, Organizational Communication +6

Effects of retail employees' behaviours on customers' service evaluation

Chanaka Jayawardhena, Andrew M. Farrell · International Journal of Retail & Distribution Management · 2011 · 58 citations

Customer Experience, Customer Satisfaction, Consumer Research +18