Socio-emotional and operational demands on service employees

Multivariate Data Analysis.

H. Herne, William W. Cooley, Paul R. Lohnes · Journal of the Royal Statistical Society Series A (General) · 1973 · 35.8K citations

Parallel Analysis, Univariate Analysis, Multivariate Data Analysis +15

The measurement of experienced burnout

Christina Maslach · Journal of Organizational Behavior · 1981 · 13.5K citations

Conservation of resources: A new attempt at conceptualizing stress.

Stevan E. Hobfoll · American Psychologist · 1989 · 13K citations

Engineering, Environmental Stress, Sustainable Development +4

Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics

Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 9.6K citations

The Managed Heart: Commercialization of Human Feeling

John E. Tropman, Arlie Russell Hochschild · Journal of Policy Analysis and Management · 1984 · 8.8K citations

Advertising, Management, Consumer Research +5