Jane W. Licata

The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings

Tom J. Brown, John C. Mowen, D. Todd Donavan et al. · Journal of Marketing Research · 2002 · 1.1K citations

Customer Satisfaction, Market Orientation, Personality Psychology +15

Customer Self-Efficacy and Response to Service

Daryl McKee, Christina S. Simmers, Jane W. Licata · Journal of Service Research · 2006 · 243 citations

Customer Experience, Customer Satisfaction, Consumer Motivation +19

On the Trait Antecedents and Outcomes of Service Worker Job Resourcefulness: A Hierarchical Model Approach

Jane W. Licata, John C. Mowen, Eric G. Harris et al. · Journal of the Academy of Marketing Science · 2003 · 191 citations

Job Satisfaction, Trait Antecedents, Employee Attitude +11

The Recycling Cycle: An Empirical Examination of Consumer Waste Recycling and Recycling Shopping Behaviors

Abhijit Biswas, Jane W. Licata, Daryl McKee et al. · Journal of Public Policy & Marketing · 2000 · 165 citations

Customer Satisfaction, Behavioral Decision Making, Consumer Research +17

Role stressors, service worker job resourcefulness, and job outcomes: An empirical analysis

Eric G. Harris, Andrew B. Artis, Jack H. Walters et al. · Journal of Business Research · 2005 · 101 citations

Role Stressors, Job Satisfaction, Empirical Analysis +10