Simon J. Bell

Co-production and customer loyalty in financial services

Seigyoung Auh, Simon J. Bell, Colin McLeod et al. · Journal of Retailing · 2007 · 903 citations

Customer Satisfaction, Business, Customer Participation +4

Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs

Simon J. Bell · Journal of the Academy of Marketing Science · 2005 · 486 citations

Customer Experience, Customer Satisfaction, Service Quality +10

The employee-organization relationship, organizational citizenship behaviors, and superior service quality

Simon J. Bell, Bülent Mengüç · Journal of Retailing · 2002 · 485 citations

Employee Involvement, Employee Attitude, Organizational Characteristic +7

Just entrepreneurial enough: the moderating effect of entrepreneurship on the relationship between market orientation and performance

Shahid N. Bhuian, Bülent Mengüç, Simon J. Bell · Journal of Business Research · 2003 · 405 citations

Market Orientation, Entrepreneurial Phenomenon, Management +6

Corporate reputation, stakeholders and the social performance‐financial performance relationship

Benjamin A. Neville, Simon J. Bell, Bülent Mengüç · European Journal of Marketing · 2005 · 296 citations

Firm Performance, Corporate Reputation, Reputation Management +18