Travelers’ online review on hotel performance – Analyzing facts with the Theory of Lodging and sentiment analysis

VADER: A Parsimonious Rule-Based Model for Sentiment Analysis of Social Media Text

Cecelia Hutto, Éric Gilbert · Proceedings of the International AAAI Conference on Web and Social Media · 2014 · 5.7K citations · Full text

Computing, Computer Science, Machine Learning +16

Food, place and authenticity: local food and the sustainable tourism experience

Rebecca Sims · Journal of Sustainable Tourism · 2009 · 1.3K citations

Management, Human Geography, Tourism Management +17

Customer experience: fundamental premises and implications for research

Larissa Becker, Elina Jaakkola · Journal of the Academy of Marketing Science · 2020 · 877 citations · Full text

Business, Marketing, Marketing Management +9

Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews

Katerina Berezina, Anil Bilgihan, Cihan Çobanoğlu et al. · Journal of Hospitality Marketing & Management · 2015 · 553 citations · Full text

Management, Hospitality Management, Tourism Management +17

Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews

Yabing Zhao, Xun Xu, Mingshu Wang · International Journal of Hospitality Management · 2018 · 481 citations · Full text

Business, Hospitality Management, Marketing +16