The Effect of Mobile Food Delivery Application Usage Factors on Customer Satisfaction and Intention to Reuse

A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

Richard L. Oliver · Journal of Marketing Research · 1980 · 9.9K citations

Business, Marketing, Social Psychology +15

Organizational Images and Member Identification

Jane E. Dutton, Janet M. Dukerich, Celia V. Harquail · Administrative Science Quarterly · 1994 · 4.9K citations · Full text

Management, Organization Studies, Organizational Behavior +16

A National Customer Satisfaction Barometer: The Swedish Experience

Claes Fornell · Journal of Marketing · 1992 · 4.7K citations

Business, Business Economics, Strategic Management +12

A framework for comparing customer satisfaction across individuals and product categories

Michael D. Johnson, Claes Fornell · Journal of Economic Psychology · 1991 · 900 citations · Full text

Business, Marketing, Marketing Management +14

European Journal of Marketing

David Carson, Audrey Gilmore · Marketing Intelligence & Planning · 1993 · 608 citations

Management, Marketing, Marketing Management +3