Concepedia

Michael D. Johnson

MD

Statistics

Publications

3

Citations

1K

H-Index

3

Active since

1991

Affiliations

University of Michigan(Current)

Michael D. Johnson is an author at University of Michigan specializing in customer satisfaction, marketing management, and consumer satisfaction.

Publications per year

1991–1993

3

Publications

3

A framework for comparing customer satisfaction across individuals and product categories

Michael D. Johnson, Claes Fornell · Journal of Economic Psychology · 1991 · 900 citations · Full text

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Differentiation as a basis for explaining customer satisfaction across industries

Claes Fornell, Michael D. Johnson · Journal of Economic Psychology · 1993 · 63 citations · Full text

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Tscale: A New Multidimensional Scaling Procedure Based on Tversky's Contrast Model

Wayne S. DeSarbo, Michael D. Johnson, Ajay K. Manrai et al. · Psychometrika · 1992 · 40 citations · Full text

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