Concepedia
Journal of Retailing and Consumer Services · 2021 · 93 citations · 54 references
Social SignificanceCustomer SatisfactionCustomer ExperienceDigital MarketingInteractive MarketingManagementUser ExperienceConsumer ResearchBusinessShopping AssistantConsumer BehaviorUser PerceptionCustomer InvolvementMarketingBuying BehaviorShopping Practices
54
Basics of Qualitative Research: Grounded Theory Procedures and Techniques.
Carolyn Ellis, Anselm Strauss, Juliet Corbin · Contemporary Sociology A Journal of Reviews · 1992 · 29.4K citations
Nursing, Qualitative Method, Methodological Development +10
The need to belong: Desire for interpersonal attachments as a fundamental human motivation.
Roy F. Baumeister, Mark R. Leary · Psychological Bulletin · 1995 · 21K citations
Social Isolation, Ongoing Relational Bond, Interpersonal Adaptation +18
Basics of Qualitative Research: Grounded Theory Procedures and Techniques
Donna Reseigh Long, Anselm Strauss, Juliet Corbin · Modern Language Journal · 1993 · 17.7K citations
Nursing, Qualitative Method, Qualitative Analysis
Understanding Customer Experience Throughout the Customer Journey
Katherine N. Lemon, Peter C. Verhoef · Journal of Marketing · 2016 · 4.8K citations · Full text
Customer Experience, Customer Satisfaction, Digital Marketing +16
Artificial Intelligence in Service
Ming‐Hui Huang, Roland T. Rust · Journal of Service Research · 2018 · 3K citations
Artificial Intelligence, Ai Job Replacement, Engineering +21