Concepedia

Simon Moore

SM

Statistics

Publications

3

Citations

236

H-Index

3

Active since

2006

Affiliations

Massey University(Current)

Simon Moore is an author at Massey University specializing in customer satisfaction, consumer behavior, and management.

Top concepts

BusinessMarketingManagementConsumer BehaviorConsumer ResearchCustomer SatisfactionUser ExperienceDigital MarketingInteractive MarketingBehavioral Science

Publications per year

2006–2021

3

Publications

3

Exploring the adoption of self-service checkouts and the associated social obligations of shopping practices

Sandy Bulmer, Jonathan Elms, Simon Moore · Journal of Retailing and Consumer Services · 2018 · 93 citations

Customer Satisfaction, Self-service Technology, Online Customer Behavior +10

The social significance of AI in retail on customer experience and shopping practices

Simon Moore, Sandy Bulmer, Jonathan Elms · Journal of Retailing and Consumer Services · 2021 · 93 citations

Social Significance, Customer Satisfaction, Customer Experience +13

An Exploration of Online Shopping Cart Abandonment Syndrome–A Matter of Risk and Reputation

Simon Moore, Shane Mathews · Journal of Website Promotion · 2006 · 50 citations

Customer Satisfaction, Behavioral Decision Making, Digital Marketing +17

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