Tourism Management · 2019 · 162 citations · 75 references
ManagementHospitality ManagementTourism ManagementCustomer Relationship ManagementHospitality MarketingHotel ManagementConsumer SatisfactionCustomer Experience ManagementCustomer SatisfactionCustomer Satisfaction ManagementHospitality OperationsHotel MarketingAsymmetric Performance EffectsAttribute AnalysisCustomer Satisfaction VariablesHospitality Customer ExperienceHospitality Service QualityHotel Customer ExperienceHotel OperationsHotel Service Quality
75
Prospect Theory: An Analysis of Decision under Risk
Daniel Kahneman, Amos Tversky · Econometrica · 1979 · 47K citations
A. Parasuraman, Valarie A. Zeithaml, Arvind Malhotra · Journal of Service Research · 2004 · 3.8K citations
Business, Information Systems, Management Information Systems +15
Attractive Quality and Must-Be Quality
Noriaki Kano, Nobuhiko Seraku, Fumio Takahashi et al. · JOURNAL OF THE JAPANESE SOCIETY FOR QUALITY CONTROL · 1984 · 3.2K citations