Journal of Retailing and Consumer Services · 2019 · 80 citations · 31 references
BusinessMarketingMarketing ManagementConsumer BehaviorCustomer Relationship ManagementRelationship MarketingConsumer SatisfactionCustomer EngagementCustomer Experience ManagementCustomer LoyaltyCustomer SatisfactionCustomer Satisfaction ManagementForgiveness In RelationshipsInterpersonal ForgivenessPerceived Justice
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