Concepedia

Lakhi Muhammad

LM

11

Publications

440

Citations

10

H-Index

2017

Active since

Affiliations

Capital University of Science and Technology(Current)

International Islamic University Malaysia

Lakhi Muhammad is an author at Capital University of Science and Technology specializing in management, business, and customer satisfaction.

Top concepts

BusinessManagementMarketingHuman ResourcesHospitality IndustryCustomer SatisfactionHospitality MarketingHospitality ManagementOrganizational BehaviorOrganizational Psychology

Publications per year

2017–2025

11

Publications

11

Mediating role of customer forgiveness between perceived justice and satisfaction

Lakhi Muhammad, Gul-e-Rana Gul-e-Rana · Journal of Retailing and Consumer Services · 2019 · 79 citations

Customer Experience, Customer Satisfaction, Service Quality +10

When and why organizational dehumanization leads to deviant work behaviors in hospitality industry

Lakhi Muhammad, Aisha Sarwar · International Journal of Hospitality Management · 2021 · 67 citations

Work Attitude, Hospitality Human Resources, Employee Attitude +12

Impact of organizational mistreatment on employee performance in the hotel industry

Aisha Sarwar, Lakhi Muhammad · International Journal of Contemporary Hospitality Management · 2020 · 61 citations

Job Performance, Hospitality, Human Resource Management +16

Impact of employee perceptions of mistreatment on organizational performance in the hotel industry

Aisha Sarwar, Lakhi Muhammad · International Journal of Contemporary Hospitality Management · 2019 · 52 citations

Organizational Characteristic, Discrimination, Hospitality +17

Unraveling the complex nexus of punitive supervision and deviant work behaviors: findings and implications from hospitality employees in Pakistan

Aisha Sarwar, Lakhi Muhammad · International Journal of Contemporary Hospitality Management · 2021 · 40 citations

Destructive Supervision, Human Resource Management, Social Work +21

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