Concepedia

Gul-e-Rana Gul-e-Rana

GG

2

Publications

111

Citations

2

H-Index

2019

Active since

Affiliations

International Islamic University Malaysia(Current)

Capital University of Science and Technology

Gul-e-Rana Gul-e-Rana is an author at International Islamic University Malaysia specializing in customer satisfaction, business, and management.

Top concepts

BusinessMarketingManagementConsumer ResearchCustomer SatisfactionEmpathyEducationService QualityCustomer ServiceSocial Influence

Publications per year

2019–2019

2

Publications

2

Mediating role of customer forgiveness between perceived justice and satisfaction

Lakhi Muhammad, Gul-e-Rana Gul-e-Rana · Journal of Retailing and Consumer Services · 2019 · 79 citations

Customer Experience, Customer Satisfaction, Service Quality +10

Do service firm employee and customer relations matter for customer forgiveness in service recovery?

Lakhi Muhammad, Gul-e-Rana Gul-e-Rana · Asia Pacific Journal of Marketing and Logistics · 2019 · 32 citations

Customer Satisfaction, Customer Relations Matter, Consumer Research +16

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