New trends in retailing and services

The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun

Morris B. Holbrook, Elizabeth C. Hirschman · Journal of Consumer Research · 1982 · 8K citations

Social Sciences, Psychology, Social Psychology +16

Understanding Customer Experience Throughout the Customer Journey

Katherine N. Lemon, Peter C. Verhoef · Journal of Marketing · 2016 · 5.2K citations · Full text

Business, Marketing, Marketing Management +14

Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes

Susan Rose, Moira Clark, Phillip Samouel et al. · Journal of Retailing · 2012 · 1.1K citations

Business, Marketing, Marketing Management +14

The Future of Retailing

Dhruv Grewal, Anne L. Roggeveen, Jens Nordfält · Journal of Retailing · 2017 · 1K citations · Full text

Business, Business Analytics, Retail Management +17

Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future

Appalayya Meesala, Justin Paul · Journal of Retailing and Consumer Services · 2016 · 653 citations

Business, Health Administration, Health Services Administration +14