Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes

Susan Rose, Moira Clark, Phillip Samouel, +1

Journal of Retailing

Customer ExperienceCustomer SatisfactionOnline Customer BehaviorEmpirical ModelInteractive Marketing +9

Customer experience quality: an exploration in business and consumer contexts using repertory grid technique

Fred Lemke, Moira Clark, Hugh Wilson

Journal of the Academy of Marketing Science

Customer ExperienceCustomer SatisfactionRepertory Grid TechniqueService QualityInteractive Marketing +8

Fifteen years of customer engagement research: a bibliometric and network analysis

Linda D. Hollebeek, Tripti Sharma, Ritesh Pandey, +2

Journal of Product & Brand Management

Customer SatisfactionBusiness IntelligenceDigital MarketingConsumer ResearchNetwork Analysis +21

Virtual reality through the customer journey: Framework and propositions

Linda D. Hollebeek, Moira Clark, Tor W. Andreassen, +2

Journal of Retailing and Consumer Services

Customer SatisfactionInteractive MarketingVirtual RealityManagementUser Experience +7

Exploring customer engagement in the product vs. service context

Mohsen Behnam, Linda D. Hollebeek, Moira Clark, +1

Journal of Retailing and Consumer Services

Customer SatisfactionInteractive MarketingManagementBusinessConsumer Research +6

Segmentation and customer insight in contemporary services marketing practice: why grouping customers is no longer enough

Christine Bailey, Paul Baines, Hugh Wilson, +1

Journal of Marketing Management

Marketing AnalyticsCustomer SatisfactionCustomer InsightCustomer ExperienceManagement +11

Customer service 140 characters at a time: The users' perspective

Ana Isabel Canhoto, Moira Clark

Journal of Marketing Management

Customer ExperienceCustomer SatisfactionConsumer ResearchAbstract Electronic WordCommunication +19

Customer brand engagement during service lockdown

Linda D. Hollebeek, Dale L. Smith, Edward Kasabov, +3

Journal of Services Marketing

Customer SatisfactionCustomer Brand EngagementDigital MarketingBrand StrategyConsumer Research +18

Friend or foe? Customer engagement’s value-based effects on fellow customers and the firm

Moira Clark, Cristiana Raquel Lages, Linda D. Hollebeek

Journal of Business Research

Customer ExperienceCustomer SatisfactionFellow CustomersManagementConsumer Research +9

Moving the stakeholder journey forward

Linda D. Hollebeek, Vikas Kumar, Rajendra K. Srivastava, +1

Journal of the Academy of Marketing Science

Stakeholder ManagementStakeholder TheoryManagementBusinessBusiness Strategy +8