Concepedia

Tripti Sharma

TS

7

Publications

469

Citations

7

H-Index

2010

Active since

Affiliations

Institute of Management Technology(Current)

Indian Institute of Foreign Trade

Jaipuria Institute of Management

Tripti Sharma is an author at Institute of Management Technology specializing in management, marketing, and customer satisfaction.

Top concepts

BusinessMarketingManagementCustomer SatisfactionInsuranceQuality Of LifeService QualityCustomer ServiceConsumer ResearchTotal Quality Management

Publications per year

2010–2021

7

Publications

7

Fifteen years of customer engagement research: a bibliometric and network analysis

Linda D. Hollebeek, Tripti Sharma, Ritesh Pandey et al. · Journal of Product & Brand Management · 2021 · 171 citations

Customer Satisfaction, Business Intelligence, Digital Marketing +23

Understanding continuance intention to play online games: roles of self-expressiveness, self-congruity, self-efficacy, and perceived risk

Tripti Sharma, Juho Hamari, Ankit Kesharwani et al. · Behaviour and Information Technology · 2020 · 90 citations

Analyzing customer satisfaction with service quality in life insurance services

Masood H. Siddiqui, Tripti Sharma · Journal of Targeting Measurement and Analysis for Marketing · 2010 · 70 citations · Full text

Total Quality Management, Quality Of Life, Customer Satisfaction +9

MEASURING THE CUSTOMER PERCEIVED SERVICE QUALITY FOR LIFE INSURANCE SERVICES: AN EMPIRICAL INVESTIGATION

Masood H. Siddiqui, Tripti Sharma · International Business Research · 2010 · 68 citations · Full text

Total Quality Management, Customer Satisfaction, Quality Of Life +20

Understanding Continuance Intention to Play Online Games: The Roles of Hedonic Value, Utilitarian Value and Perceived Risk

Tripti Sharma, Preeti Tak, Ankit Kesharwani · Journal of Internet Commerce · 2020 · 32 citations

Customer Satisfaction, Consumer Uncertainty, Online Gaming +23

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