Concepedia
Journal of Retailing and Consumer Services · 2017 · 314 citations · 75 references
Customer SatisfactionOnline Customer BehaviorCustomer ReviewOnline ReviewsDigital MarketingInteractive MarketingManagementBusinessCommunicationCustomer EngagementMarketingConsumer Engagement
75
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 60K citations
Customer Satisfaction, Quality Of Life, Measurement Theory +18
Multivariate Data Analysis.
H. Herne, William W. Cooley, Paul R. Lohnes · Journal of the Royal Statistical Society Series A (General) · 1973 · 35.8K citations
Parallel Analysis, Univariate Analysis, Multivariate Data Analysis +15
Principles and Practice of Structural Equation Modeling
Nassim Tabri, Corinna M. Elliott · Canadian Graduate Journal of Sociology and Criminology · 2012 · 26.1K citations · Full text
Management Model, Business, Structural Problem +3
The Commitment-Trust Theory of Relationship Marketing
Robert M. Morgan, Shelby D. Hunt · Journal of Marketing · 1994 · 17.4K citations
Relationship Marketing, Customer Satisfaction, Media Marketing +15
Self-Reports in Organizational Research: Problems and Prospects
Philip M. Podsakoff, Dennis W. Organ · Journal of Management · 1986 · 16.6K citations
Social Identity, Consistency Motif, Self-management +15