MANAGEMENT COMPETENCIES:ARE THEY RELATED TO HOTEL PERFORMANCE?

Abstract

This research identified the capabilities used by Canadian hotel general managers during a time of economic stress and examines the relationships between capabilities and hotel performance. The instrument used in this study was the New Zealand Management Capability Index (NZIMCI) and contains eight drivers and a performance measurement. Financial management was identified as the most practiced capability. This finding coincides with other studies and agrees with the results obtained from New Zealand managers. A multiple regression analysis found two drivers within the NZIMCI were significant for hotel performance and were performance leadership and organization capability. However, these two drivers only scored as number three and five respectively out of the total of eight. Financial management, though rated as the highest, was not significant. This disconnect requires further investigation to determine which capabilities have the greatest impact on performance and how managers can prepare themselves for further stressful economic conditions