Journal of Retailing · 2012 · 364 citations · 50 references
BusinessMarketingMarketing ManagementConsumer BehaviorCustomer Relationship ManagementServices MarketingCustomer EngagementCustomer Experience ManagementCustomer Feedback AnalysisCustomer SatisfactionCustomer Service ManagementService CommunicationCustomer ExperienceCustomer InsightsCustomer Perception AnalysisScoring Scale DevelopmentService Experience EvaluationService Quality PerceptionTrustworthiness Cues
50
The Ecological Approach to Visual Perception
Marc H. Bornstein, James J. Gibson · Journal of Aesthetics and Art Criticism · 1980 · 23.2K citations
Medicine, Psychology, Vision Science +17