International Journal of Hospitality Management · 2009 · 695 citations · 42 references
ManagementHospitality ManagementMarketingConsumer BehaviorHospitality MarketingRestaurant ManagementConsumer SatisfactionCustomer Experience ManagementCustomer SatisfactionCustomer Satisfaction ManagementLuxury Guest ExperienceRestaurant MarketingExperiential ConsumptionHospitality Customer ExperienceHospitality Service QualityHotel Customer ExperienceHotel Service QualityRestaurant Customer Experience ManagementService Quality PerceptionService Value Perception
42
Satisfaction: a behavioral perspective on the consumer
Choice Reviews Online · 2010 · 6.1K citations
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