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ManagementMarketingMarketing ManagementInnovationNew Product DevelopmentProduct ManagementCustomer EngagementCustomer Experience ManagementCustomer SatisfactionEmbeddednessProduct DevelopmentProduct InnovationInteractivityModerating EffectsNew Product AdoptionNew Product Development PerformanceProduct Satisfaction
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Eric von Hippel · Management Science · 1986 · 4.6K citations