SERV∗OR: A managerial measure of organizational service-orientation - Concepedia

Concepedia

Publication | Closed Access

SERV∗OR: A managerial measure of organizational service-orientation

398

Citations

53

References

1998

Year

Richard S. Lytle, Peter W. Hom, Michael P. Mokwa

Journal of Retailing

ManagementBusinessOrganizational BehaviorService StrategyManagerial Measure

References

	Year	Citations

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