Concepedia

Richard S. Lytle

RS

Statistics

Publications

3

Citations

753

H-Index

3

Active since

1998

Affiliations

Abilene Christian University(Current)

Richard S. Lytle is an author at Abilene Christian University specializing in business, management, and organizational behavior.

Top concepts

BusinessManagementOrganizational BehaviorMarketingHuman ResourcesService QualityGeneral BusinessBusiness StrategyStrategic ManagementCustomer Satisfaction

Publications per year

1998–2006

3

Publications

3

SERV∗OR: A managerial measure of organizational service-orientation

Richard S. Lytle, Peter W. Hom, Michael P. Mokwa · Journal of Retailing · 1998 · 398 citations

Management, Business, Organizational Behavior +2

Service orientation and performance: an organizational perspective

Richard S. Lytle, John E. Timmerman · Journal of Services Marketing · 2006 · 263 citations

Customer Satisfaction, Service Excellence, Human Resource Management +18

Service orientation in transitional markets: does it matter?

Monty L. Lynn, Richard S. Lytle, Samo Bobek · European Journal of Marketing · 2000 · 92 citations

Customer Satisfaction, Service Quality, Service Research +13

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