The Boutique Hotel Industry in South Africa: Definition, Scope, and Organization

Service innovation and customer choices in the hospitality industry

Liana Victorino, Rohit Verma, Gerhard Plaschka et al. · Managing Service Quality · 2005 · 342 citations

Customer Satisfaction, Tourism Management, Service Innovation +18

An Exploration of the Experiential Nature of Boutique Accommodation

Alison McIntosh, Anna J. Siggs · Journal of Travel Research · 2005 · 297 citations

Customer Satisfaction, Tourism Literature, Tourism Performance +16

The effects of atmospheric elements on customer impression: the case of hotel lobbies

Cary C. Countryman, SooCheong Jang · International Journal of Contemporary Hospitality Management · 2006 · 180 citations

Customer Experience, Customer Satisfaction, Consumer Research +23

Relationship between leadership power bases and job stress of subordinates: example from boutique hotels

Hakan Erkutlu, Jamel Chafra · Management Research News · 2006 · 157 citations

Education, Hospitality, Human Resource Management +18

Asia on tour: exploring the rise of Asian tourism

Wolfgang Georg Arlt · Journal of Heritage Tourism · 2009 · 143 citations

Tourist Experience, Destination Marketing, International Tourism +7