Concepedia

Liana Victorino

LV

14

Publications

1K

Citations

13

H-Index

2005

Active since

Affiliations

Cornell University(Current)

University of Victoria

University of Utah

Western University

Portland State University

Liana Victorino is an author at Cornell University specializing in business, management, and marketing.

Top concepts

BusinessManagementMarketingCustomer SatisfactionHospitality ManagementHospitalityUser ExperienceCustomer ServiceConsumer ResearchHospitality Industry

Publications per year

2005–2018

14

Publications

14

Service innovation and customer choices in the hospitality industry

Liana Victorino, Rohit Verma, Gerhard Plaschka et al. · Managing Service Quality · 2005 · 342 citations

Customer Satisfaction, Tourism Management, Service Innovation +18

Empirical Research Published in <i>Production and Operations Management</i> (1992–2005): Trends and Future Research Directions

Sushil Gupta, Rohit Verma, Liana Victorino · Production and Operations Management · 2006 · 127 citations

Engineering, Production Management, Industrial Organization +18

Service operations: what’s next?

Joy M. Field, Liana Victorino, Ryan W. Buell et al. · Journal of service management · 2018 · 97 citations · Full text

Customer Satisfaction, Services Management, Operations Research +16

Exploring the Use of the Abbreviated Technology Readiness Index for Hotel Customer Segmentation

Liana Victorino, Ekaterina V. Karniouchina, Rohit Verma · Cornell Hospitality Quarterly · 2009 · 74 citations

Customer Experience, Customer Satisfaction, Business Intelligence +16

Product and Service Innovation: Ideas for Future Cross‐Disciplinary Research<sup>*</sup>

Ekaterina V. Karniouchina, Liana Victorino, Rohit Verma · Journal of Product Innovation Management · 2006 · 64 citations

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