Concepedia
Statistics
Publications
28
Citations
2K
H-Index
22
Active since
1996
Affiliations
Boston College(Current)
University of Minnesota
Northern Illinois University
The University of Queensland
In-Q-Tel
Joy M. Field is an author at Boston College specializing in management, operations management, and service operations.
Publications per year
1996–2025
IMPACT OF WORK TEAMS ON MANUFACTURING PERFORMANCE: A LONGITUDINAL FIELD STUDY.
Rajiv D. Banker, Joy M. Field, Roger G. Schroeder et al. · Academy of Management Journal · 1996 · 319 citations
Management, Operations Management, Organizational Behavior +17
Service Research Priorities: Managing and Delivering Service in Turbulent Times
Amy L. Ostrom, Joy M. Field, Darima Fotheringham et al. · Journal of Service Research · 2021 · 286 citations
Management, Information Systems, Service Design +9
Service Research Priorities: Designing Sustainable Service Ecosystems
Joy M. Field, Darima Fotheringham, Mahesh Subramony et al. · Journal of Service Research · 2021 · 185 citations · Full text
Arts, Sustainability Management, Community Engagement +6
Managing Quality in the E‐Service System: Development and Application of a Process Model
Joy M. Field, Gregory R. Heim, Kingshuk K. Sinha · Production and Operations Management · 2004 · 128 citations
Management, Information Systems, Quality Management +17
Process drivers of e‐service quality: Analysis of data from an online rating site
Gregory R. Heim, Joy M. Field · Journal of Operations Management · 2006 · 116 citations
Business, Management Information Systems, Operations Management +15
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