Concepedia
Statistics
Publications
3
Citations
543
H-Index
Active since
2021
Affiliations
Arizona State University(Current)
The University of Queensland
National Taiwan University
BI Norwegian Business School
Boston College
Darima Fotheringham is an author at Arizona State University specializing in marketing, management, and business.
Top concepts
MarketingManagementBusinessService DesignCommunity EngagementFinanceTechnologyEngineeringOrganizationsPublic Policy
Publications per year
2021–2022
Service Research Priorities: Managing and Delivering Service in Turbulent Times
Amy L. Ostrom, Joy M. Field, Darima Fotheringham et al. · Journal of Service Research · 2021 · 268 citations
Organizations, Machine Learning, Service Innovation +20
Service Research Priorities: Designing Sustainable Service Ecosystems
Joy M. Field, Darima Fotheringham, Mahesh Subramony et al. · Journal of Service Research · 2021 · 170 citations
Engineering, Sustainable Development, Sustainable Design +16
The effect of implementing chatbot customer service on stock returns: an event study analysis
Darima Fotheringham, Michael A. Wiles · Journal of the Academy of Marketing Science · 2022 · 105 citations
Chatbot Customer Service, Market Trend, Behavioral Finance +9
1–3 of 3