Concepedia
Statistics
Publications
35
Citations
1.6K
H-Index
22
Active since
2001
Affiliations
Texas A&M University(Current)
Boston College
University of Minnesota
University of Houston
GTx (United States)
Gregory R. Heim is an author at Texas A&M University specializing in management, business, and operations management.
Publications per year
2001–2024
Operational Drivers of Customer Loyalty in Electronic Retailing: An Empirical Analysis of Electronic Food Retailers
Gregory R. Heim, Kingshuk K. Sinha · Manufacturing & Service Operations Management · 2001 · 166 citations
Business, Operations Management, Retail Management +11
Assessing impacts of introducing ship‐to‐store service on sales and returns in omnichannel retailing: A data analytics study
M. Serkan Akturk, Michael Ketzenberg, Gregory R. Heim · Journal of Operations Management · 2018 · 145 citations
Business, Marketing, Retail Management +17
Managing Quality in the E‐Service System: Development and Application of a Process Model
Joy M. Field, Gregory R. Heim, Kingshuk K. Sinha · Production and Operations Management · 2004 · 128 citations
Management, Information Systems, Quality Management +17
Understanding Physicians’ Online-Offline Behavior Dynamics: An Empirical Study
Liuan Wang, Lu Yan, Tongxin Zhou et al. · Information Systems Research · 2020 · 117 citations · Full text
Social Sciences, Family Medicine, Health Communication +6
Process drivers of e‐service quality: Analysis of data from an online rating site
Gregory R. Heim, Joy M. Field · Journal of Operations Management · 2006 · 116 citations
Business, Management Information Systems, Operations Management +15
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